Thank you for purchasing a book from the erachaelhardcastle.com online store. Please note that as these products are signed and personalised, all sales are final and returns/refunds are not accepted. Please ensure you fully read the book's description, as the editions offered on the online store may differ to editions you have seen elsewhere both in the public and on this website. Orders are currently only available for UK residents, and books are shipped via Royal Mail 2nd class recorded delivery to the address provided during payment. Your order may also come with a free bookmark - the bookmark's design will be chosen at random. All orders are fulfilled by the author unless otherwise stated. If you have any questions about the books, please get in touch prior to placing your order. Prices above do not include p&p. The author cannot be held responsible for delivery delays or damage caused by Royal Mail. If your book's interior arrives faulty (such as a misprint), please photograph the fault and e-mail Rachael with the details for a solution. Please allow up to 14 working days for your order to arrive. If you do not see the book you want listed above, it is likely out of stock or temporarily unavailable - books are reviewed and added regularly, so please check back soon or contact the author for more information.